Contact Center collective agreement clause annulled for limiting family care leave to 10 consecutive days
10 Aug 2026Effective: 10 Aug 202648 views
Who is affected:
Workers and companies in the Contact Center sector (formerly telemarketing) throughout Spain
Summary
The National Court declares illegal the Contact Center collective agreement rule that required family care leave to be taken in 10 consecutive days from the triggering event.
Detailed analysis
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The Social Chamber of the National Court upholds the claims filed by UGT, CC.OO., CGT and USO and declares illegal article 30.1.b) of the III State Collective Agreement for Contact Center. The annulled clause required family care leave to be taken continuously within ten calendar days from the triggering event. The cou…
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Resolución de 30 de julio de 2026, de la Dirección General de Trabajo, por la que se registra y publica la Sentencia de la Sala de lo Social de la Audiencia Nacional relativa al III Convenio colectivo de ámbito estatal del sector de Contact Center.
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