Other Regulations BOE Importance: 3/10

Calls to 024 suicide prevention service will not appear on phone bills

17 Jun 2026 Effective: 18 Jun 2026 62 views
Who is affected:
Telecommunications operators and users of the 024 suicide prevention service

Summary

The regulation of the 024 helpline for suicide risk assistance is updated to ensure that calls do not appear on the user's bill and to reflect the new managing body.

Detailed analysis PRO

The resolution modifies the 2021 regulations that assigned the 024 number to the suicide prevention service. The most relevant change is that calls to 024 will not generate billing at origin nor appear on the user's bill, being treated as automatic reverse charge calls, thus reinforcing the privacy of callers. Addition…

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Full official title

Resolución de 4 de junio de 2026, de la Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales, por la que se modifica la de 9 de diciembre de 2021, por la que se atribuye el número 024 al servicio de línea de ayuda a las personas con riesgo de conducta suicida.

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Affected sectors

Technology Healthcare

Categories

Tax & Revenue Labour & Employment Corporate & Business Data Protection Social Security European Regulations Grants & Subsidies Other Regulations Public Sector Education Energy Agriculture & Fisheries Real Estate

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