Calls to 024 suicide prevention service will not appear on phone bills
17 Jun 2026Effective: 18 Jun 202696 views
Who is affected:
Telecommunications operators and users of the 024 suicide prevention service
Summary
The regulation of the 024 helpline for suicide risk assistance is updated to ensure that calls do not appear on the user's bill and to reflect the new managing body.
Detailed analysis
PRO
The resolution modifies the 2021 regulations that assigned the 024 number to the suicide prevention service. The most relevant change is that calls to 024 will not generate billing at origin nor appear on the user's bill, being treated as automatic reverse charge calls, thus reinforcing the privacy of callers. Addition…
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Resolución de 4 de junio de 2026, de la Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales, por la que se modifica la de 9 de diciembre de 2021, por la que se atribuye el número 024 al servicio de línea de ayuda a las personas con riesgo de conducta suicida.
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