State-Valencia Agreement 2026: 24-hour telephone service for gender-based violence victims

Key data

The Government Delegation against Gender-Based Violence and the Valencian Community have formalized a collaboration agreement that guarantees the continuity and coverage of the telephone service for victims of violence against women in Valencian territory. The agreement, published in the BOE on November 13, 2026 with reference BOE-A-2026-23820, entered into force on October 29, 2026.

This agreement is not an isolated change: it is part of a broader regulatory and planning framework that requires administrations to guarantee accessible and confidential information to victims. Understanding its scope is key for third-sector entities, regional social services and any organization operating in this field in the Valencian Community.

What does this regulation establish?

The agreement regulates the provision of the telephone service for information, care and legal advice to victims of violence against women in the Valencian Community. Its essential elements are:

• Service provider: the Valencian Community assumes effective provision in its territory.
• Financing: state co-financing through the Government Delegation against Gender-Based Violence.
• Schedule: uninterrupted operation, 24 hours a day, 365 days a year.
• Service content: information, emergency psychological care and legal guidance to victims.
• Enabling regulatory framework: Istanbul Convention, Organic Law 1/2004 on Comprehensive Protection Measures against Gender-Based Violence, and Organic Law 10/2022 on comprehensive guarantee of sexual freedom.
• Reference plan: Joint multi-year Plan 2023-2027.
• State Pact: State Pact against Gender-Based Violence renewed in February 2025, which expands the catalog of measures to 461.

The reference organic laws impose the obligation to guarantee accessible and confidential information to victims. The agreement is the legal instrument that materializes this obligation in the Valencian territorial scope.

Economic and operational impact

The agreement has direct implications for the budgetary and operational planning of the administrations and entities involved:

• State co-financing: the State provides financing to sustain the service, which reduces the exclusive budgetary burden on the Valencian Community. The specific amount is not broken down in the published data.
• Continuity obligation: the service must be operational without interruptions. This implies staffing dimensioning, on-call protocols and technological systems that support 24h/365d availability.
• Multi-year framework: by being part of the Joint Plan 2023-2027, budgetary and operational planning has a horizon until 2027, which facilitates the stability of allocated resources.
• Expansion of the State Pact: the Pact renewed in February 2025 raises the number of active measures to 461, which may entail new obligations or service expansions in the coming fiscal years.

For third-sector entities collaborating with the Valencian administration in the provision of this service, the agreement reinforces the legal basis of associated contracts and subsidies.

Who does it affect?

• Women victims of gender-based violence in the Valencian Community: direct beneficiaries of the telephone service for care, information and legal advice.
• Competent department for equality of the Valencian Regional Government: responsible for effective service provision and management of state co-financing.
• Government Delegation against Gender-Based Violence: co-financing party and supervisor of agreement compliance.
• Third-sector entities and NGOs: organizations that may collaborate in service provision or receive referrals from it.
• Municipal and regional social services: that coordinate their action with the telephone service in cases of victim care.
• Legal professionals and psychologists: who provide specialized advice within the service framework.

Practical example

A woman victim of gender-based violence in Valencia calls the telephone service at 3 a.m. on a holiday Sunday. Thanks to the obligation of operation 24 hours a day, 365 days a year established by this agreement, the call is answered with three possible types of response:

• Information: she is explained her rights and available resources in her municipality.
• Emergency psychological care: if the situation requires it, she receives immediate psychological support.
• Legal guidance: she is advised on the legal steps she can take (filing a complaint, protection order, etc.).

This level of coverage is possible because the Valencian Community assumes service provision with state co-financing, within the framework of the Joint multi-year Plan 2023-2027 and the renewed State Pact with 461 active measures.

What should administrations and organizations do now?

1. Verify operational adequacy of the service: the responsible department must check that the telephone service meets the requirements of 24h/365d availability and covers the three modalities (information, emergency psychological care and legal guidance).
2. Review budgetary planning 2023-2027: the agreement is framed within the Joint multi-year Plan. Budget items should reflect the agreed state co-financing.
3. Update internal protocols: social services and collaborating entities must review their referral and coordination protocols with the telephone service in light of the new agreement.
4. Incorporate the 461 measures of the renewed State Pact: the Pact renewed in February 2025 expands the catalog of obligations. Identify which new measures affect the organization and plan their implementation.
5. Preserve agreement documentation: the agreement published in the BOE (reference BOE-A-2026-23820) is the reference legal instrument for any audit, expense justification or litigation related to service provision.

Official source

Consult complete regulation at official source

Notice: This article is for informational purposes only and does not constitute legal advice. For specific decisions, consult a qualified professional. Source: https://www.boe.es/diario_boe/txt.php?id=BOE-A-2026-23820