Key data
| Regulation | Resolution of November 3, 2026, from the General Technical Secretariat, publishing the Agreement between the State Secretariat for Security and ONCE |
|---|---|
| BOE Publication | November 10, 2026 |
| Effective date | October 28, 2026 (agreement signature date) |
| Affected parties | ONCE members and coupon sellers with visual or other disabilities |
| Category | Regulatory Changes — Security and Institutional Collaboration |
| Economic cost | No cost to either party |
| Coordinating body | Central Unit for Citizen Participation (National Police) |
| Previous agreement | Collaboration agreement of 2020 (renewed and expanded) |
ONCE coupon sellers distributed throughout the national territory have had a reinforced protection framework since October 28, 2026. The agreement signed between the General Directorate of Police and ONCE — published in the BOE of November 10, 2026 — is not a new agreement: it renews and expands the collaboration initiated in 2020, adding concrete measures that did not exist in the previous agreement.
For third-sector organizations, disability entities and the members themselves, this agreement represents a practical step: it not only declares intentions, but establishes specific actions with a designated coordinating body and no impact on the budgets of either institution.
What does this regulation establish?
The agreement articulates four concrete lines of action, all coordinated by the Central Unit for Citizen Participation of the National Police:
| Measure | Description | Primary beneficiary |
|---|---|---|
| Self-protection training | The National Police will provide specific self-protection training aimed at ONCE coupon sellers | Coupon sellers with disabilities |
| Accessible informational materials | Development of informational materials in accessible formats for ONCE members | Members with visual or other disabilities |
| Greater Security Plan | Application of the National Police's Greater Security Plan to older ONCE members | Older members |
| Protocol against illegal sales | Specific channel for ONCE to transmit to Police information about illegal lottery sales under the guise of support for disabled persons | Integrity of ONCE sales system and consumers |
Regarding the 2020 agreement it replaces, this agreement expands the scope by expressly incorporating the protocol against unauthorized lottery product sales, an issue that was not specifically covered in the previous agreement.
Economic and operational impact
The agreement generates no direct cost to either party: the National Police contributes existing human and training resources, and ONCE acts as an institutional interlocutor and information channel. This distinguishes it from other institutional agreements that involve economic transfers or budget allocations.
The operational impact is, however, significant in two dimensions:
- For ONCE: Direct access to specialized police training in self-protection for its network of sellers, distributed throughout the national territory. The organization does not need to contract this service externally.
- For sellers: Reduction of robbery and theft risk through preventive training and application of the Greater Security Plan for older sellers, who are statistically more vulnerable.
- For the coupon sales system: The protocol against illegal sales protects ONCE's image and revenue against unauthorized third parties who exploit the image of support for disabled persons to sell unauthorized lottery.
Who does it affect?
- ONCE coupon sellers with visual or other disabilities, distributed throughout the national territory.
- Older ONCE members, who specifically benefit from the National Police's Greater Security Plan.
- ONCE management and security officials, who must arrange the transmission of information about illegal sales through the new protocol.
- Central Unit for Citizen Participation of the National Police, as the coordinating body for all agreement actions.
- Consumers and citizens who may be victims of illegal sellers posing as ONCE representatives.
Practical example
A visually disabled ONCE coupon seller working at a sales point in a medium-sized city receives, through this agreement, specific training provided by National Police officers on how to act in the event of an attempted robbery or theft: what to do, how to alert, what to avoid. This training is delivered in accessible format, adapted to their visual needs.
At the same time, if that seller detects that someone in their area is selling coupons or lottery while posing as an ONCE collaborator without being one — a practice that harms both buyers and the organization's image — they now have a direct and formalized channel to pass that information to the National Police through ONCE, without needing to go personally to a police station.
If that seller is also of advanced age, they are automatically included within the scope of the Greater Security Plan, the National Police program aimed at protecting older persons against crimes and fraud.
What should organizations do now?
- ONCE managers: Identify sellers and older members to coordinate with the Central Unit for Citizen Participation their inclusion in the Greater Security Plan.
- ONCE security officials: Activate the internal protocol to channel information about illegal lottery sales under the guise of support for disabled persons to the National Police.
- ONCE zone coordinators: Organize self-protection training sessions with the National Police for sellers in their territorial area.
- Third-sector entities with similar groups: Take note of this agreement model as a reference for articulating equivalent agreements with security forces in their own fields.
- All seller members: Inform themselves through ONCE about available accessible materials and training sessions scheduled in their province.
Frequently asked questions
When does the agreement between the National Police and ONCE take effect?
The agreement took effect on October 28, 2026, the date it was signed between the General Directorate of Police and ONCE. Its publication in the BOE occurred on November 10, 2026 through the Resolution of the General Technical Secretariat.
Does this agreement have any economic cost for ONCE or the National Police?
No. The agreement expressly establishes that actions will be carried out at no economic cost to either party. The National Police contributes its own human and training resources, and ONCE acts as an institutional interlocutor.
What is the Greater Security Plan and how is it applied to ONCE members?
The Greater Security Plan is a National Police program aimed at protecting older persons against theft, robbery and fraud. Under this agreement, it will be applied specifically to older ONCE members, including coupon sellers who fall within that age profile.
What is the difference between this agreement and the previous 2020 one?
The 2026 agreement renews and expands the 2020 agreement. The main novelty is the incorporation of a specific protocol against illegal lottery sales under the guise of support for disabled persons, which was not explicitly covered in the previous agreement. Accessible format informational materials are also added.
What body coordinates the agreement's actions?
All actions derived from the agreement are coordinated by the Central Unit for Citizen Participation of the National Police, which acts as the contact point between both institutions.
Official source
Consult complete regulation at official source
Notice: This article is purely informational in nature and does not constitute legal advice. For specific decisions, consult a qualified professional. Source: https://www.boe.es/diario_boe/txt.php?id=BOE-A-2026-23589
