Congress demands improved in-person and telephone services from Social Security
05 Oct 20267 views
Who is affected:
Citizens using Social Security services, INSS, TGSS and Instituto Social de la Marina
Summary
The Joint Committee of the Court of Auditors urges the Government to guarantee in-person assistance at Social Security without mandatory appointments and to modernize its citizen service channels.
Detailed analysis
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Following the audit report for fiscal year 2023, the Joint Committee approves a resolution with multiple mandates to INSS, TGSS and ISM. It requires amending Law 39/2015 to recognize the right to in-person personal assistance and eliminate prior appointment as a mandatory requirement, while guaranteeing service in Span…
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