Key data
| Regulation | Resolution of October 15, 2026, from the Government Delegation against Gender-Based Violence — Agreement with the Autonomous Community of the Region of Murcia |
|---|---|
| BOE Publication | October 24, 2026 |
| Entry into force | October 9, 2026 |
| Direct stakeholders | Women victims of gender-based violence in the Region of Murcia |
| Category | Public Sector |
| Regulatory framework | Istanbul Convention, Organic Law 1/2004, Organic Law 10/2022, State Pact against Gender-Based Violence (renewed 2025) |
| State Pact measures | 461 protection measures (expansion approved in 2025) |
| Financing | Shared between the General State Administration and the Autonomous Community of Murcia |
| BOE Reference | BOE-A-2026-22295 |
The Government Delegation against Gender-Based Violence and the Autonomous Community of the Region of Murcia have formalized a collaboration agreement to guarantee the telephone service for gender-based violence victims in Murcia. The agreement, published in the BOE of October 24, 2026 (BOE-A-2026-22295), entered into force on October 9, 2026.
This agreement does not create a new service from scratch: it formalizes and strengthens the inter-administrative collaboration necessary to effectively deploy in Murcia a service that already exists at the state level, guaranteeing its continuity, financing and operational coordination in the territory.
What does this regulation establish?
The agreement regulates collaboration between the General State Administration —through the Government Delegation against Gender-Based Violence— and the Autonomous Community of the Region of Murcia for the provision of the telephone service for information, care and legal advice on violence against women.
The essential elements of the agreement are as follows:
- Continuous availability: the service operates 24 hours a day, 7 days a week, without interruptions.
- Free and confidential: victims incur no cost and protection of their identity is guaranteed.
- Service content: legal information, personalized care and guidance on available resources in Murcia.
- Extended coverage: in addition to gender-based violence victims (Organic Law 1/2004), the service covers victims of sexual violence in accordance with Organic Law 10/2022.
- Shared financing: service costs are distributed between the General State Administration and the Autonomous Community of Murcia.
- Administrative coordination: the agreement establishes coordination mechanisms between both administrations for effective service deployment in the territory.
The regulatory framework supporting this agreement includes the Istanbul Convention (Council of Europe Convention on preventing and combating violence against women), the Organic Law 1/2004 on Comprehensive Protection Measures against Gender-Based Violence and the State Pact against Gender-Based Violence, renewed in 2025 with an expansion to 461 protection measures.
Economic and operational impact
From an economic perspective, the agreement implies a model of shared financing between the State and the Autonomous Community of Murcia. The published summary does not detail the exact amounts from each party, but the co-financing scheme is the usual mechanism in this type of inter-administrative collaboration agreements.
Operationally, the impact translates into:
- For the Autonomous Community of Murcia: obligation of administrative coordination, provision of financing and guarantee that the service is effectively deployed in the regional territory.
- For the General State Administration: supervision of compliance with service quality and availability standards, and co-financing thereof.
- For third-sector entities and victim care organizations in Murcia: the agreement strengthens the institutional framework in which they operate, with greater certainty about the continuity of the reference telephone service.
The renewal of the State Pact in 2025, which expanded protection measures from the previous figure to the 461 current measures, is the political and budgetary context that supports this type of bilateral agreements with autonomous communities.
Who does it affect?
- Women victims of gender-based violence in the Region of Murcia: direct beneficiaries of the free and confidential telephone service.
- Victims of sexual violence in Murcia: also covered by the service in accordance with Organic Law 10/2022.
- Murcia Regional Administration: assumes obligations of coordination, co-financing and operational deployment of the service.
- Government Delegation against Gender-Based Violence: signatory party to the agreement, responsible for supervision and state co-financing.
- Third-sector entities and social services in Murcia: the agreement strengthens the ecosystem of resources to which the telephone service refers victims.
- Legal and victim care professionals: the service includes legal advice, which implies the participation of specialized profiles in its provision.
Practical example
A woman living in Murcia who finds herself in a gender-based violence situation can call the telephone service at any time —at 3 in the morning on a holiday Sunday, for example— and receive immediate care at no cost. The service will provide her with information about her rights, legal guidance on the steps to follow (filing a complaint, protection order, shelter resources) and referral to available resources in her municipality within the Region of Murcia.
If the situation also involves sexual assault, the service is also enabled to assist her under the umbrella of Organic Law 10/2022, without the victim needing to know which regulation applies to her: the service covers both situations in an integrated manner.
This model of care is possible thanks to the shared financing agreement between the central Government and the Autonomous Community of Murcia, which guarantees the economic sustainability of the service.
What should administrations and entities do now?
- Autonomous Community of Murcia: verify that the administrative coordination mechanisms provided for in the agreement are operational from October 9, 2026, the date of entry into force.
- Social services and victim care entities in Murcia: update their referral protocols to include the telephone service as a first-contact resource available 24/7.
- Third-sector organizations in Murcia: review whether their victim care activities for sexual violence are integrated into the framework of the agreement in accordance with Organic Law 10/2022.
- Compliance managers in Murcia public entities: incorporate this agreement into the map of inter-administrative coordination obligations in gender-based violence matters.
- Legal professionals: take into account the availability of this telephone legal advice service when guiding victims on the first steps to take.
Frequently asked questions
When does the agreement between the Government and Murcia for the gender-based violence telephone service enter into force?
The agreement entered into force on October 9, 2026, although its publication in the BOE occurred on October 24, 2026 (reference BOE-A-2026-22295). The telephone service was already operational from that date.
What exactly does the telephone service for victim care in Murcia cover?
The service offers information, personalized care and legal advice on violence against women. It is available 24 hours a day, 7 days a week, is completely free and confidential. Additionally, it also covers victims of sexual violence in accordance with Organic Law 10/2022, not just victims of gender-based violence in the strict sense of Organic Law 1/2004.
Who finances the telephone service for gender-based violence victims in Murcia?
Financing is shared between the General State Administration —through the Government Delegation against Gender-Based Violence— and the Autonomous Community of the Region of Murcia. The agreement formalizes this co-financing and administrative coordination model, although the exact amounts from each party are not published in the official summary.
How many measures does the State Pact against Gender-Based Violence renewed in 2025 include?
The State Pact against Gender-Based Violence was renewed in 2025 with an expansion that raises the total number of protection measures to 461. This renewed pact is the political and budgetary framework that supports bilateral agreements such as the one signed with Murcia.
Can victims of sexual assault in Murcia also use this telephone service?
Yes. The agreement expressly extends service coverage to victims of sexual violence in accordance with Organic Law 10/2022, so it is not limited solely to intimate partner violence situations regulated by Organic Law 1/2004. Both types of victims can access the service free and confidentially.
Official source
Consult complete regulation at official source
Notice: This article is for informational purposes only and does not constitute legal advice. For specific decisions, consult a qualified professional. Source: https://www.boe.es/diario_boe/txt.php?id=BOE-A-2026-22295
