Constitutional Challenge to the Customer Service Law
21 Apr 2026243 views
Who is affected:
Companies with customer service operations, especially financial entities
Summary
Several articles of the Law on Customer Service are challenged before the Constitutional Court for possible violation of the Constitution. The challenge affects regulations on company obligations to their clients.
Detailed analysis
PRO
Constitutional challenge no. 2331-2026 challenges key articles of Law 10/2025 on Customer Service, specifically articles 7.2, 8.6, 9.2, 13.6 and 23.1, as well as the second final provision that amends Law 44/2002 on Reform of the Financial System. The challenged provisions regulate specific customer service obligations…
PRO exclusive content
Implicaciones prácticas, plazos y recomendaciones específicas para tu sector.
Recurso de inconstitucionalidad n.º 2331-2026, contra los artículos 7.2, 8.6, 9.2, 13.6, 23.1 y la disposición final segunda [que modifica la Ley 44/2002, de 22 de noviembre, de Medidas de Reforma del Sistema Financiero, en lo que se refiere a su punto Uno, que introduce los artículos 9 ter, apartado 2, y 29 septies, apartado 4, y a su punto Dos, que añade una letra e) a la disposición final tercera] de la Ley 10/2025, de 26 de diciembre, por la que se regulan los servicios de atención a la clientela.
The Ministry of Economy authorizes the merger by which DKV Seguros absorbs Ergo Generales and Unión Médica La Fuencisla, which are dissolved. Customers of these...
Insured parties, policyholders and intermediaries of Ergo Generales and Unión Médica La Fuencisla
Betting houses and gaming operators must include warning messages about gambling addiction and prohibition of gaming for minors in all their advertising, with r...
Online and land-based gaming operators, advertising agencies and media outlets
ICEX and technology association AMETIC organize a reverse mission to attract international prescribers from the audiovisual and technology sectors to Madrid, Ga...
Spanish companies in the audiovisual, ICT and MET technology sectors with export vocation
The Ministry of Industry signs an agreement with Asesunion so that its associated offices can help entrepreneurs create companies using the CIRCE system. The ba...
Asesunion member offices and advisory firms and entrepreneurs using their services
New conformity assessment bodies are added to the mutual recognition agreement between the EU and USA on electromagnetic compatibility. This facilitates product...
Manufacturers and exporters of electronic and electrical equipment between the EU and USA
CNMV and Autocontrol will collaborate to ensure financial advertising complies with regulations. Companies adhering to Autocontrol will have advantages in sanct...
Financial entities, asset managers, brokers and investment product advertisers
