Customer Service Charter for Telecommunications and Digital Services User Care 2026-2029
22 Jul 2026Effective: 23 Jul 202619 views
Who is affected:
Citizens and users with complaints or inquiries regarding telecommunications and digital services
Summary
The Ministry of Digital Transformation approves its customer service charter for telecommunications users, effective until 2029. It defines quality commitments and citizens' rights.
Detailed analysis
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The Under-Secretariat of the Ministry for Digital Transformation approves the Customer Service Charter of the General Directorate for Telecommunications and Digital Services User Care for 2026-2029. This document establishes quality commitments in the provision of services to citizens who have complaints or inquiries r…
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